Terms of service

TERMS & CONDITIONS

Hello, and welcome to www.heralfa.com, the official online store operated by HERALFA LLC. By visiting, browsing, or purchasing from our website, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully before using our website. If you do not agree to these terms, you should not access or use the site.

OFFICIAL WEBSITE

The only official, secure, and authorized website representing HERALFA LLC is:

Any other domain or online source claiming to sell HERALFA LLC products is unauthorized and may be fraudulent. We strongly advise against sharing your personal or payment information on such sites. If you have questions regarding the authenticity of a website, please contact us directly at info@heralfa.com.

ALL ELECTRONIC COMMUNICATIONS

When you visit our site or send emails to us, you are engaging in electronic communication. By doing so, you consent to receive electronic messages from us. These communications may include order updates, promotional information, terms changes, notices, receipts, or other essential updates. All electronic communication from us satisfies any legal requirement that such communication be in writing.

LICENSE TO USE WEBSITE & ACCOUNT INFORMATION

HERALFA LLC grants you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only. This license does not permit:

  • Resale or commercial use of any content or products
  • Collection or use of product listings, descriptions, or prices for commercial purposes
  • Derivative use of the site or its contents
  • Downloading or copying account or customer information for third-party use
  • Use of robots, data mining tools, or similar data-gathering technologies

Any unauthorized use of the site immediately terminates the license granted by HERALFA LLC. We reserve the right to deny access to anyone who violates these terms.

If you decide to create an account on our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your device. You accept responsibility for all activities that occur under your account. HERALFA LLC reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

Minors may only use this website under the supervision of a parent or legal guardian. By placing an order, you represent that you are of legal age and authorized to use the payment method provided.

PRIVACY & PERSONAL INFORMATION

Your privacy is important to us. We collect, use, and share your information in accordance with our Privacy Policy, which is designed to help you understand how your personal data is handled.

We may share your information with trusted third-party partners to fulfill services such as:

  • Processing orders and payments
  • Fulfilling shipments and deliveries
  • Providing customer service support
  • Marketing and website analytics

By using our website, you consent to the collection and use of your information as outlined in our Privacy Policy. We do not sell your personal information to third parties.

ONLINE USER-GENERATED CONTENT

Customers may submit reviews, feedback, photos, and other content (“User Content”) as long as it is respectful, non-offensive, and complies with our policies. You grant HERALFA LLC a non-exclusive, royalty-free, worldwide, and irrevocable license to use, reproduce, publish, and display such content on our site, marketing channels, or social media platforms.

We reserve the right to remove or edit user content for any reason, including content that is inappropriate, violates intellectual property rights, or misleads customers.

HANDMADE PRODUCTS DISCLAIMER

Our scrunchies and accessories are lovingly handmade, which means each item is unique. While we make great effort to achieve or obtain consistency in size, pattern, and design, slight variations are expected due to the artisanal nature of our products. Fabric texture, pattern placement, and color tone may differ slightly, especially based on lighting and individual device screens.

These characteristics are not considered defects, but rather part of what makes each HERALFA product special and one-of-a-kind.

SHIPPING & RISK OF LOSS

All purchases are made under a shipment contract. This means that once your order is handed over to the shipping carrier, the risk of loss and title transfer to the customer. HERALFA LLC is not responsible for items lost, damaged, or delayed due to the courier or postal service (USPS).

Please make sure your shipping address is accurate before completing your order.

RETURNS, EXCHANGES & REFUNDS

We strive to ensure your complete satisfaction. While we do not offer general returns or exchanges for online purchases, we handle every customer concern on a case-by-case basis with the goal of fairness and resolution.

If you are unsatisfied with your order or believe you've received a defective item, please reach out to us at info@heralfa.com with your order number and a detailed message (including photos if applicable). We’ll work closely with you to find a solution.

HERALFA LLC is not liable for:

  • Courier errors
  • Customer-provided address mistakes
  • Damaged goods due to postal handling
  • Items stolen or missing after delivery
  • Issues related to PO Boxes